Positions we are hiring for right now, featured below.

Call: (727) 626-2700 or email us at info@mypromoteam.com for more information.

Art Department Responsibilities

The ideal digital illustrator and artist will create compelling, custom illustrations and art for Promotion Marketing clients in industry specific digital formats. You will forever leave your creative impression on our members as you revise or create original work as well. This position reports to the Chief Marketing Officer.

Requirements

  • Proficiency with Adobe Illustrator is required, knowledge of Photoshop a plus
  • Outstanding creativity and artistic skill-set
  • Knowledge of trends and trend forecasting
  • Ability to match existing art styles to provide supplemental original art
  • Strong typographical skills and layout experience
  • Experience managing and completing multiple projects simultaneously
  • Thorough and detail oriented

Job Brief

  • Working with new and existing clients to achieve the desired end art project
  • Understanding customer needs and requirements

What does the artist do?

An artist will play a fundamental role in achieving our ambitious customer service and art growth objectives. You must be comfortable of working at a high pace of art placement and design.

Responsibilities:

  • Illustrate/create original artwork and supplemental artwork where assigned
  • Illustrate and design in a wide variety of styles
  • Create new fonts (from scratch)
  • Perform Quality Control review on art submitted from outside licensed artwork, complete art set as needed
  • Provide mood boards and style guides as requested for art created
  • Provide and receive art direction from peers and outside artists
  • Provide insight, feedback, and new content ideas for artwork and new products
  • Keep up-to-date on current creative trends to help conceptualize new products and art
  • Create art with the end use case scenario & consumer experience in mind
  • Communicate effectively about art, new content and products
  • Prioritize and meet deadlines

Performance Requirements

  • Track record of over-achieving quota
  • Strong phone presence and experience dialing dozens of calls per day
  • Proficient with corporate productivity and web presentation tools
  • Experience working with Illustrator or Photoshop, etc.
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong MS Office and knowledge of CRM systems
  • Must be a fast-paced, goal-oriented individual who can provide world-class service to our customers

This job description is representative of the duties and responsibilities of the position but may not be inclusive of every aspect of the position.

Promotion Marketing, LLC is an equal opportunity employer.

Customer Service Representative Responsibilities

Serves customers by providing product and service information; resolving product and service problems. This position reports to the Executive Assistant.

Requirements

  • Managing incoming calls and customer service inquiries
  • Generating sales leads that develop into new customers
  • Identifying and assessing customers’ needs to achieve satisfaction

Job Brief

  • A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

What does a Customer Service Representative do?

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

Responsibilities:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Performance Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

This job description is representative of the duties and responsibilities of the position but may not be inclusive of every aspect of the position.

Promotion Marketing, LLC is an equal opportunity employer.